Mohammed Sameer
About Mohammed Sameer
Mohammed Sameer is a Service Manager at Du in Dubai, United Arab Emirates, with over eight years of experience in telecommunications. He has expertise in incident, problem, and change management, along with a strong background in product support and customer service.
Work at du
Mohammed Sameer has been employed at du since 2016, currently holding the position of Service Manager. His tenure at du began with a role as a Telecommunications Engineer from 2014 to 2015, where he worked for 11 months. He also served as an Administrator for Microsoft Office 365 from 2015 to 2016 for a duration of 6 months. Throughout his time at du, he has developed expertise in various areas including incident, problem, and change management, as well as SLA administration.
Education and Expertise
Mohammed Sameer completed his education at Naunihal Central High School, where he studied from 1997 to 2007. He possesses a strong foundation in product support and customer service, complemented by his skills in trouble ticket management and IT service management. His understanding of basic ITIL principles enhances his capabilities in service management, making him proficient in incident and change management.
Background
Before joining du, Mohammed Sameer worked at Consrv Infotech Pvt. Ltd. as an IT Support professional from 2013 to 2014 for one year in Pune, Maharashtra, India. His experience in service desk management and service provisioning has contributed to his current role. Additionally, he has experience in monitoring fixed networks and is skilled in technical support, troubleshooting, and technical documentation.
Technical Skills
Mohammed Sameer has extensive experience with Microsoft Office 365 products, which he utilized during his time as an Administrator. His technical skills include incident management, problem resolution, and change management. He is also experienced in service desk management and has a good understanding of service provisioning processes.