Mohanad Shareef
About Mohanad Shareef
Mohanad Shareef is a Collections Representative and Credit Control professional at Derby Debet Collection, with a background in engineering and extensive experience in customer service and collections. He has worked at various companies, including MTN and Teleperformance, since completing his degree in 2010.
Work at du
Mohanad Shareef has been employed at du since 2018, serving as a Collections Representative and Credit Control at Derby Debet Collection. In this role, he is responsible for managing collections and ensuring effective credit control processes. His tenure at du has lasted for six years, during which he has contributed to the company's financial operations.
Previous Experience at MTN
Mohanad Shareef worked at MTN in various capacities. He served as a Back Office Employee from 2016 to 2017 for a duration of 11 months. Prior to that, he held the position of Customer Services and Relationship Executive at MTN Sudan from 2015 to 2016 for one year in Khartoum, Al Khartum, Sudan. His experiences at MTN provided him with a foundation in customer service and operational support.
Education and Expertise
Mohanad Shareef studied at Byan College, where he achieved a Bachelor of Engineering degree. His studies spanned from 2005 to 2010, covering a five-year period. This educational background has equipped him with technical knowledge and skills relevant to his professional roles.
Current Role at Teleperformance
In addition to his position at du, Mohanad Shareef has been working at Teleperformance since 2019 as a Contact Center Executive. He has been in this role for five years, where he engages with customers and addresses their inquiries, further enhancing his expertise in customer relations.