Mona Gulaid
About Mona Gulaid
Mona Gulaid is a Manager of Compliance at Du, where she has worked since 2013. She has held various roles in the telecommunications and customer service sectors, with experience in quality assurance and project management.
Current Role at Du
Mona Gulaid serves as the Manager Compliance at Du, a position she has held since 2013. In this role, she is responsible for ensuring that the company's operations adhere to regulatory standards and internal policies. Her extensive experience in compliance management contributes to the effectiveness of the compliance framework within the organization.
Previous Experience at Du
Mona Gulaid has held multiple positions at Du prior to her current role. She worked as a Change Manager for 11 months from 2012 to 2013, where she focused on implementing organizational changes. Additionally, she served as a Sales Support Manager from 2007 to 2010, contributing to sales operations and customer support strategies.
Professional Background in the UK
Before her tenure at Du, Mona Gulaid gained valuable experience in the United Kingdom. She worked at Carphone Warehouse as a Customer Service Manager from 2003 to 2005 and later as an Operations and Project Manager from 2005 to 2006. Additionally, she served as a Quality Assurance Executive at Onetel from 2001 to 2003, where she focused on maintaining service quality.
Education and Academic Background
Mona Gulaid studied at SOAS University of London, where she earned a Bachelor of Arts degree in African Studies. Her academic journey spanned from 1998 to 2003, providing her with a strong foundation in cultural and social studies, which may inform her professional practices.