Mona Hossny
About Mona Hossny
Mona Hossny is a Manager of Customer Experience Touch Points at du, with a career spanning over 15 years in customer service and experience management. She has held various roles at Vodafone Egypt and du, contributing to her expertise in customer care and service modeling.
Current Role at du
Mona Hossny currently holds the position of Manager Customer Experience Touch Points at du, a telecommunications company in the United Arab Emirates. She has been in this role since 2021, contributing to the enhancement of customer interactions and overall experience. Her responsibilities include managing various touchpoints to ensure customer satisfaction and engagement.
Previous Experience at Vodafone Egypt
Mona Hossny has extensive experience with Vodafone Egypt, where she worked in various roles from 2006 to 2018. She began as a Customer Care representative, followed by a position as an Outsourcing Specialist for one year. She then served as a Customer Care Communication & Service Modeling Specialist for five years, and later as a Channel Management & Self Care Team Leader. Her tenure at Vodafone equipped her with valuable skills in customer service and team management.
Education and Expertise
Mona Hossny studied Mass Communication with a focus on Journalism, achieving a Pre-Master degree. Additionally, she attended Geizera Language School in Zamalek, where she likely enhanced her language skills. Her educational background supports her expertise in customer experience management and communication.
Career Progression at du
Before her current role at du, Mona Hossny worked as a Service Modeling Customer Experience Designer from 2019 to 2021. In this position, she focused on designing customer experience strategies and models, contributing to the overall improvement of service delivery at du. Her career progression reflects her commitment to enhancing customer experiences in the telecommunications sector.