Mostafa K.
About Mostafa K.
Mostafa K. is a Team Lead Manager at du in Dubai, United Arab Emirates, where he has worked since 2021. He has a diverse background in customer experience, operations management, and financial translation, with previous roles at du and other organizations in Egypt.
Work at du
Mostafa K. has been employed at du since 2021, serving as a Team Lead Manager in Dubai, United Arab Emirates. His role involves overseeing team operations and enhancing customer experiences. Prior to his current position, he worked at du in various capacities, including Real Time Management from 2018 to 2019 and as an Analyst for Customer Experience in 2018. His cumulative experience at du reflects a commitment to improving service delivery and operational efficiency.
Education and Expertise
Mostafa K. holds a Bachelor's degree in Accounting and Finance from Ain Shams University, where he studied from 2009 to 2013. He also has a background in Accounting and Business/Management from high school. His educational foundation supports his expertise in financial translation and Customer Relationship Management (CRM), where he has demonstrated skills in enhancing customer satisfaction and loyalty.
Background in Outsourcing and Offshoring
Mostafa K. has extensive experience in the outsourcing and offshoring industry. He has held various roles at Teleperformance Egypt, including Back Office Employee, Backoffice Analyst, Front Office Agent, and Subject Matter Expert. His work in these positions has provided him with insights into managing cross-border business operations and improving service delivery in customer support environments.
Professional Certifications
Mostafa K. holds a Six Sigma Green Belt certification, which signifies his expertise in process improvement and quality management. This certification enhances his ability to implement effective strategies for operational excellence and efficiency in his managerial roles.
Career Progression
Mostafa K. began his career at Teleperformance Egypt in 2015 and progressed through various roles, gaining valuable experience in customer service and operations. He transitioned to Skills Academy as a Trainer in 2016, before returning to Teleperformance for additional roles. His career path reflects a steady advancement in responsibilities, culminating in his current position as Team Lead Manager at du.