Mostafa Monir
About Mostafa Monir
Mostafa Monir is a Consumer Channel Operations Help Desk Agent at Du in Dubai, where he has worked since 2014. He has prior experience in customer service and tourism, having worked in various roles in the United States and Egypt.
Work at du
Mostafa Monir has been employed at du since 2014, serving as a Consumer Channel Operations Help Desk Agent in the Sales and Commercial department. His role involves providing support and assistance to consumers, ensuring efficient operations within the channel. With a decade of experience at du, he has developed a deep understanding of the company's processes and customer service standards.
Previous Employment Experience
Before joining du, Mostafa Monir worked at Stream Global Services from 2012 to 2014 as an Agent. His responsibilities included handling customer inquiries and providing solutions in a fast-paced environment. Prior to that, he was employed as a Spanish Tour Guide at Golden Nile Travel from 2008 to 2012, where he guided tourists and shared insights about Egyptian culture and history.
Education and Expertise
Mostafa Monir holds a Bachelor's degree in Tourism and Spanish from Ain Shams University, where he studied from 2001 to 2005. He furthered his education at The Higher Institute for Tourism and Hotels - Egoth, earning another Bachelor's degree in Spanish Language from 2006 to 2008. His educational background equips him with expertise in tourism and language, enhancing his professional capabilities.
Background
Mostafa Monir has a diverse background that spans multiple countries and industries. He began his career in Egypt as a Spanish Tour Guide, which allowed him to interact with international visitors. His subsequent roles in customer service in the United States and the UAE have contributed to his skills in communication and problem-solving within the consumer operations sector.