Muhammad Hani Dakkak
About Muhammad Hani Dakkak
Muhammad Hani Dakkak is a Senior Manager Billing DV at du in Dubai, where he has worked since 2012. He has a background in billing administration and application support from his previous roles at MTN Syria and holds a Master's degree in Management Information Systems from Damascus University.
Work at du
Muhammad Hani Dakkak has been employed at du since 2012, serving as the Senior Manager Billing DV. In this role, he leads the BSCS billing delivery team within the IT department, focusing on planning and accurate implementation for development and assessment across internal and vendor resources. Prior to his current position, he worked as Manager Billing at du from 2008 to 2012, where he gained extensive experience in billing management.
Previous Experience in Billing Management
Before joining du, Muhammad Hani Dakkak worked at MTN Syria. He served as a Billing Service Administrator from 2004 to 2007, where he was responsible for managing billing processes. Additionally, he worked as an Application Support Engineer at MTN Syria from 2003 to 2004, where he provided technical support for billing applications. His cumulative experience in billing roles spans over a decade.
Education and Expertise
Muhammad Hani Dakkak studied at Damascus University, where he earned a Master's degree in Management Information Systems (MIS). His educational background provides him with a strong foundation in both management and technical aspects of information systems, which is essential for his roles in billing management and IT.
Vendor Relationship Management
In his current role at du, Muhammad Hani Dakkak manages vendor relationships, overseeing budgets, revenue, profit, and costs based on governance parameters. This involves facilitating the development of different alternatives to resolve critical business issues that impact process performance, ensuring that the organization meets its operational and financial objectives.
Training and Development Initiatives
Muhammad Hani Dakkak is actively involved in planning and preparing training for himself and his staff. He collaborates with the HR department to maintain and assure skill levels within his team, ensuring that they are equipped with the necessary knowledge and skills to perform effectively in their roles.