Muhammad Jubair
About Muhammad Jubair
Muhammad Jubair is a Team Leader in Quality Assurance for Customer Operations and Telesales at du, where he has worked since 2020. He has extensive experience in quality assurance, compliance, and customer operations, having previously held various roles at du since 2013.
Work at du
Muhammad Jubair has held multiple positions at du, a telecommunications company in Dubai. He began his career there as a Sales Support Executive from 2013 to 2014, where he worked for nine months. He then transitioned to the role of Quality Assurance Analyst in the Contact Centre from 2014 to 2017, serving for three years. Following this, he worked as a Quality Improvement Specialist from 2018 to 2020 for two years. Currently, he serves as the Team Leader for Quality Assurance in Customer Operations and Telesales, a position he has held since 2020.
Education and Expertise
Muhammad Jubair completed his secondary education at Gulf Indian High School, where he studied Commerce and earned his Higher Secondary Certificate from 2000 to 2012. He then pursued higher education at Amity University in Dubai, obtaining a Bachelor of Business Administration (BBA) with a focus on Finance from 2013 to 2015. His expertise includes utilizing Speech Analytics and Verint for quality assurance processes, as well as analyzing and troubleshooting information systems.
Background
Muhammad Jubair has significant experience in quality assurance within customer operations. His career at du has equipped him with skills in ensuring compliance and adherence to quality parameters. He demonstrates strong multi-language communication skills, which are essential in a culturally integrated workplace. His ability to collaborate effectively with various stakeholders has facilitated smooth transitions in processes throughout his career.
Achievements
Throughout his tenure at du, Muhammad Jubair has contributed to various quality assurance initiatives. His roles have involved ensuring high standards in customer operations and enhancing service delivery through quality improvement strategies. His hands-on experience with quality assurance tools and techniques has played a significant role in maintaining operational excellence within the organization.