Muna Juma Alajami
About Muna Juma Alajami
Muna Juma Alajami is the Head of Digital Experience and Governance & Innovation Lead at du, with over 20 years of experience in digital transformation and service design. She has held various leadership roles at Dubai Airports and du, contributing to significant digital initiatives and employee engagement programs.
Work at du
Muna Juma Alajami has held multiple roles at du, focusing on digital transformation and customer experience. She served as Head of Customer Experience and Product & Service Design Lead from 2020 to 2023. In this capacity, she was responsible for leading digitalization initiatives and aligning digital experience strategies with customer experience goals. Currently, she is the Head of Digital Experience and Governance & Innovation Lead, a position she has held since 2023. In this role, she continues to drive digital transformation efforts and develop innovative strategies within the organization.
Education and Expertise
Muna Juma Alajami holds an MBA in Strategic Management from Strathclyde Business School, which she completed in 2018. She also earned a Bachelor of Applied Science in Computer Systems Networking and Telecommunications from Higher Colleges of Technology in 2007. Additionally, she obtained a High Diploma from the same institution in 2005. Muna has furthered her education with a Diploma in Airport Strategic Management from IATA Training, completed in 2018. Her educational background supports her extensive expertise in digital domains and service design.
Background
Muna Juma Alajami has over 20 years of experience in various roles related to digital transformation and service design. She began her career as a Project Analyst at Barclays in 2005 and later worked as an HSE Officer at the Dubai Civil Aviation Authority from 2006 to 2008. Muna spent several years at Dubai Airports, where she held positions such as Product & Service Design Manager and Senior Development Manager. Her experience also includes a role as a Business Mentor at e7 by POAG in 2020. Muna's diverse background has equipped her with a comprehensive understanding of digital strategies across multiple sectors.
Achievements
Muna Juma Alajami has received recognition for her contributions to various industries, including the 'Aspiring Woman Award' for her work at Barclays Bank, Dubai Civil Aviation Authority, Dubai Airports, and du. She has led initiatives focused on employee engagement and happiness programs, fostering growth and recognition within teams. Muna has also developed governance structures and managed digital innovation strategies, illustrating her ability to navigate and lead complex digital transformations.