Mushil Mustafa
About Mushil Mustafa
Mushil Mustafa is a Senior Manager of Service Performance Operations at du, with extensive experience in RF optimization and customer experience assurance. He holds a Bachelor of Science degree from Syracuse University and has worked in various roles across multiple telecommunications companies since 1997.
Work at du
Mushil Mustafa has held multiple positions at du, a telecommunications company in the UAE. He worked as a Senior Manager in Customer Experience Assurance from 2011 to 2018, where he focused on enhancing customer satisfaction and service quality. In 2018, he transitioned to the role of Senior Manager for Service Performance Operations, where he has been responsible for overseeing service performance metrics and operational efficiency. His tenure at du spans a total of six years in his current role and seven years in customer experience assurance.
Education and Expertise
Mushil Mustafa completed his Bachelor of Science degree at Syracuse University from 1995 to 1997. Prior to that, he participated in a twin program with Indiana University from 1992 to 1995. His educational background provides a strong foundation in technical and operational aspects of telecommunications, which he has applied throughout his career in various engineering and management roles.
Background
Mushil Mustafa's career in telecommunications began after his education, starting as an RF Planning Engineer at Celcom from 1997 to 2000. He then moved to Ericsson, where he served as a Senior Planning and Optimization Engineer from 2000 to 2007, followed by a role as an RF Optimization Consultant for Etisalat in 2007-2008. After his initial tenure at du, he gained further experience in RF optimization before returning to du in a managerial capacity.
Current Role at Huawei Technologies
Since 2019, Mushil Mustafa has been working at Huawei Technologies as the RF and CEM Services Team Lead. In this role, he leads a team focused on radio frequency and customer experience management services. His experience in telecommunications and service performance has equipped him to manage complex projects and deliver effective solutions within the company.
Professional Experience Overview
Mushil Mustafa has accumulated extensive experience in the telecommunications sector over the years. His roles have included RF Optimization Senior Engineer at du, RF Planning Engineer at Celcom, and various positions at Ericsson. His diverse background in both engineering and management roles has contributed to his expertise in service performance and customer experience in the telecommunications industry.