Mustafa Hassan
About Mustafa Hassan
Mustafa Hassan serves as a Back Office and SME Account Sales professional at du in Abu Dhabi, where he has worked since 2014. He has a background in engineering and sales support, with previous roles in network engineering and RF engineering.
Work at du
Mustafa Hassan has been employed at du since 2014, serving in the role of Back Office and SME Account Sales. Over his tenure of 10 years in Abu Dhabi, he has developed expertise in utilizing the BSCS (Billing) system and CRM systems to manage customer activities and pre-check systems. His responsibilities include providing sales support to assigned sales representatives, enabling them to focus their sales efforts effectively.
Previous Experience in Network Engineering
Prior to his current role, Mustafa worked as a Network Engineer at Netmetric Solutions for three months in 2013. His experience also includes a position as an RF Engineer at Convergence Labs Private Limited in 2014, where he worked for four months. These roles contributed to his technical skills and understanding of network systems.
Education and Expertise
Mustafa Hassan earned a B.Sc (Honors) degree from the University of Science & Technology, where he studied in the Faculty of Engineering from 2007 to 2012. In addition, he completed a program in Advanced Wireless Communications at Convergence Labs in 2014, which lasted for 11 months. This educational background supports his technical proficiency in the telecommunications field.
Customer Complaint Resolution Skills
In his current role, Mustafa specializes in resolving customer complaints. He investigates and tracks issues, preparing detailed reports to ensure effective resolution. His ability to manage customer activities and address complaints is a key aspect of his contributions to the sales team.