Mustafa Mahmoud Shahin
About Mustafa Mahmoud Shahin
Mustafa Mahmoud Shahin is a Senior Team Leader at Du in Dubai, United Arab Emirates, where he has worked since 2016. With over a decade of experience in customer service and sales, he is known for effectively resolving product and service issues and exceeding customer expectations.
Work at du
Mustafa Mahmoud Shahin has been employed at du since 2016, where he holds the position of Senior Team Leader. His role involves overseeing team operations and ensuring efficient service delivery in Dubai, United Arab Emirates. With eight years of experience in this position, he has developed a strong understanding of the telecommunications industry and customer service excellence.
Previous Employment Experience
Before joining du, Mustafa worked at Axiom Telecom in various roles. He served as a Sales Supervisor from 2008 to 2012, where he managed sales operations and team performance. Additionally, he worked as a Retail Sales Advisor at Axiom Telecom for one year in 2008. His career also includes a position as a Customer Service Representative at Etisalat from 2012 to 2014, where he gained experience in customer support and service resolution.
Education and Expertise
Mustafa Mahmoud Shahin studied Social Work at Tanta University, earning a Bachelor of Arts degree from 2003 to 2007. He also attended The Higher Institute of Social Work, furthering his education in the same field. His academic background provides a foundation for his skills in customer service and team leadership.
Customer Service Skills
Mustafa is recognized for his ability to exceed customer post-sales needs through proactive follow-up. He has over a decade of experience in efficiently resolving a wide range of product and service issues. His skills include maintaining composure while handling challenging customer demands, which contributes to high levels of customer satisfaction.