Mustafa Naisah
About Mustafa Naisah
Mustafa Naisah is a Care Training Manager at du in Dubai, United Arab Emirates, with over 25 years of experience in leadership roles across various industries. He holds multiple certifications and has a strong background in customer service, learning and development, and HR business partnering.
Work at du
Mustafa Naisah has been serving as the Care Training Manager at du since 2022. In this role, he focuses on developing training programs that enhance customer service and operational efficiency. Prior to this position, he worked at du as a People Learning & Growth Partner for 14 years, where he contributed to employee development and training initiatives. His extensive experience in the telecom sector has equipped him with the skills necessary to manage training effectively within the organization.
Education and Expertise
Mustafa Naisah has a diverse educational background. He holds an MBA in Business Administration from Halifax University, completed in 2007. He also earned a Bachelor's degree in Humanities from the University of Sharjah between 2000 and 2005. Additionally, he studied at the Intermediate Institute of Dentistry, achieving a Diploma in Prosthodontics. His educational qualifications are complemented by various certifications, including CRP, ADTTAL, ORSC, CVT, and SAFe 5 Agilist, which enhance his expertise in training and development.
Background
Mustafa Naisah has over 25 years of experience in leadership roles across multiple industries, including Pay TV, Retail, BPO, Telecom, and ICT. His career includes significant positions such as Regional Customer Service Manager at MultiChoice and Contact Center Manager at Expo 2020 Dubai. His professional journey reflects a commitment to customer service excellence and employee development, with a strong focus on HR business partnering and coaching.
Achievements
Throughout his career, Mustafa Naisah has developed and delivered impactful initiatives in Contact Centres, Learning & Development, and Customer Experience. His previous roles have involved managing customer service operations and enhancing training programs, demonstrating a consistent ability to achieve results through practical solutions. His leadership in various capacities has contributed to improved operational performance and customer satisfaction across the organizations he has worked with.