Nadeem Ahmed Shaikh
About Nadeem Ahmed Shaikh
Nadeem Ahmed Shaikh is an experienced professional in customer operations, currently serving as Sme Customer Operations at Du in Dubai. He has a strong background in customer communications and technical expertise, having previously worked as a Customer Support Leader at Reliance Communications in India.
Work at du
Nadeem Ahmed Shaikh has been employed at du since 2008, where he holds the position of SME Customer Operations. In this role, he is responsible for generating reports that support customer operations. He has developed a collaborative work approach, providing assistance to other teams within the organization. His expertise encompasses both technical and billing aspects of fixed and mobile services, contributing to the overall efficiency of customer operations.
Previous Experience at Reliance Communications
Prior to his current role at du, Nadeem Ahmed Shaikh worked at Reliance Communications as a Customer Support Leader from 2005 to 2008. During his three years in this position, based in Bombay, Maharashtra, India, he focused on managing customer communications and enhancing the customer support experience.
Education and Expertise
Nadeem Ahmed Shaikh studied at the University of Mumbai, where he earned a Bachelor of Commerce degree with a focus on Accounting and Finance from 2001 to 2003. His educational background provides a strong foundation for his roles in customer operations and support, particularly in areas requiring financial and technical knowledge.
Customer Communication Skills
In his current role, Nadeem Ahmed Shaikh has extensive experience in handling customer communications through various channels, including email and social media platforms. This proficiency enables him to effectively engage with customers and address their inquiries, contributing to a positive customer experience.