Prabhul Dhillon
About Prabhul Dhillon
Prabhul Dhillon is a Senior Manager in B2B Marketing with over 19 years of experience in the telecom industry, focusing on marketing and digital transformation. He has held various managerial positions at Bharti Airtel and du, and he possesses a strong background in customer behavior and product experience.
Work at du
Prabhul Dhillon has been employed at du since 2013, currently holding the position of Senior Manager - B2B Marketing. His tenure at du spans over 11 years, during which he has also served as Senior Manager Product Development - Marketing from 2011 to 2013 and Manager Product Experience - Marketing from 2007 to 2010. His roles at du have focused on enhancing product offerings and marketing strategies for business-to-business clients in the telecommunications sector.
Education and Expertise
Prabhul Dhillon has a strong educational background in business and technology. He earned a Master of Business Administration (M.B.A.) in Marketing, Digital and Social Media from Hult International Business School between 2013 and 2015. Prior to this, he completed an Advanced Diploma in Programming & System Management at Don Bosco Technical Institute from 1997 to 1998. He also holds a Bachelor of Commerce degree from Dyal Singh College, Delhi University, obtained from 1995 to 1998. His education has equipped him with skills in marketing, digital transformation, and customer behavior analysis.
Background in Telecom Industry
With over 19 years of experience in the telecom industry, Prabhul Dhillon has held various positions that highlight his expertise in marketing and service delivery. He worked at Bharti Airtel Limited in multiple roles, including Head of Platinum Service Delivery and Head of Prepaid Service Delivery, from 2003 to 2007. His background includes significant responsibilities in managing customer services and product delivery, which have contributed to his understanding of market dynamics and customer expectations.
Professional Experience Prior to du
Before joining du, Prabhul Dhillon gained valuable experience at Bharti Airtel Limited in several capacities, including Unit Manager/Trainer and Manager - Prepaid Customer Services from 2001 to 2003. He also worked as a Trainer/Team Manager at Navin Communications from 1999 to 2001 and as a Crew Trainer at McDonald's Corporation in 1998-1999. These roles provided him with a diverse skill set in training, team management, and customer service.
Achievements in Revenue Management
Prabhul Dhillon has demonstrated significant financial acumen through his P&L ownership of revenues exceeding AED 700 million in the postpaid mobile acquisition sector for large enterprises. His ability to drive strategic outcomes has been shaped by his deep understanding of customer behavior and product experience expectations, which are critical in the competitive telecom market.