Rafey Khan
About Rafey Khan
Rafey Khan is a Customer Service Supervisor with extensive experience in the field, currently employed at du since 2014. He has previously held positions at Wipro Technologies, Vishnu Solutions Pvt Ltd, and Sharaf DG.
Work at du
Rafey Khan has been employed at du since 2014, holding the position of Customer Service Supervisor. In this role, he oversees customer service operations, ensuring that client inquiries and issues are addressed effectively. His tenure at du spans a decade, during which he has contributed to enhancing customer satisfaction and service delivery.
Previous Experience in Customer Service
Before joining du, Rafey Khan worked at Sharaf DG as a Customer Service Supervisor from 2012 to 2014. His responsibilities included managing customer interactions and improving service processes. Prior to that, he served as a Call Center Representative at Vishnu Solutions Pvt Ltd from 2006 to 2009, where he gained foundational experience in customer support. Additionally, he worked at Wipro Technologies as a Subject Matter Expert (SME) from 2009 to 2011, providing specialized knowledge and support in customer service.
Career Progression
Rafey Khan's career in customer service began at Vishnu Solutions Pvt Ltd, where he worked for three years. He then transitioned to Wipro Technologies, where he served as a Subject Matter Expert for two years. Following this, he took on a supervisory role at Sharaf DG before moving to his current position at du. His career reflects a steady progression in responsibilities and expertise within the customer service sector.
Education and Expertise
While specific educational qualifications are not provided, Rafey Khan's extensive experience in customer service roles indicates a strong understanding of customer relations and support processes. His expertise as a Subject Matter Expert at Wipro Technologies suggests a depth of knowledge in specific areas of customer service, contributing to his effectiveness in supervisory roles.