Rahma Abdo
About Rahma Abdo
Rahma Abdo is a Quality Monitoring Analyst with extensive experience in the telecommunications sector, currently employed at du and Xceed since 2009. She has also worked as a Process Improvement Analyst at Xceed since 2016.
Work at du
Rahma Abdo has been employed at du since 2009, serving as a Quality Monitoring Analyst for 15 years. In this role, she is responsible for assessing and ensuring the quality of services provided by the company. Her long tenure at du highlights her commitment to maintaining high standards in customer service and operational efficiency.
Work at xceed
Rahma Abdo has also been working at xceed since 2009, where she holds the position of Quality Monitoring Analyst for 15 years. Additionally, she has served as a Process Improvement Analyst at xceed since 2016, contributing to the enhancement of processes within the organization for 8 years. Her dual roles at xceed demonstrate her expertise in quality assurance and process optimization.
Previous Employment at Etisal International Co
Prior to her current roles, Rahma Abdo worked at Etisal International Co as a Customer Service Representative (CSR) in 2009 for one month. This brief experience provided her with foundational skills in customer service, which she has built upon in her subsequent positions.
Education and Expertise
Rahma Abdo studied at the Faculty of Al Alsun (Languages) at Ain Shams University in 2009. Although her time at the university was short, this educational background has likely contributed to her communication skills and understanding of diverse customer needs in her professional roles.