Rameez Raza
About Rameez Raza
Rameez Raza is an Outbound Team Lead currently working at Du in Dubai, United Arab Emirates. He has extensive experience in customer service roles across various companies, including Telenor, Ufone, and Awok.com.
Work at du
Rameez Raza has been serving as the Outbound Team Lead at Du since 2019. In this role, he oversees the outbound operations, ensuring effective communication and service delivery. His responsibilities include managing team performance, strategizing outreach initiatives, and enhancing customer engagement. Rameez's experience in the telecommunications sector contributes to his ability to lead teams effectively and drive results.
Previous Experience in Customer Service
Before joining Du, Rameez Raza accumulated extensive experience in customer service roles across various companies. He worked at Ultimate HR Solutions as a Customer Service Executive from 2015 to 2017 in Dubai. He also served as a Customer Relations Specialist at Telenor in Fornebu, Norway, from 2011 to 2013. Additionally, he held a position as a Customer Service Executive at Awok.com during the same period as his role at Ultimate HR Solutions.
Leadership Experience
Rameez Raza has demonstrated leadership capabilities in his previous roles. He worked as a Contact Center Team Lead at Awok.com for five months in 2016, where he was responsible for guiding and managing a team of customer service representatives. His experience at Ufone as a Customer Service Representative from 2013 to 2015 further solidified his skills in customer relations and team management.
Education and Expertise
Rameez Raza's educational background includes a Bachelor of Arts degree from the University of the Punjab, which he completed from 2013 to 2015. He also studied Sociology at Edge College International from 2008 to 2011. His academic qualifications provide a foundation for his understanding of customer behavior and service dynamics in various sectors.
Early Education
Rameez Raza completed his early education at Al-Faisal Model High School, where he studied from 1996 to 2007. This foundational education set the stage for his later academic pursuits and professional development.