Rashed Qayed
About Rashed Qayed
Rashed Qayed serves as the Director of Contact Center Consumer Operations at du and has held the position of Head of Customer Operations at Commercial Bank International since 2016. He has extensive experience in customer operations, having previously worked at IBM, Tanfeeth, and Emirates NBD, and holds multiple MBA degrees from City, University of London and Cass Business School.
Work at du
Rashed Qayed has been serving as the Director of Contact Center Consumer Operations at du since 2014. In this role, he oversees the operations of the consumer contact center, ensuring efficient service delivery and customer satisfaction. His tenure at du has spanned 10 years, during which he has contributed to enhancing customer service strategies and operational processes.
Current Role at Commercial Bank International
Since 2016, Rashed Qayed has held the position of Head of Customer Operations at Commercial Bank International. In this capacity, he leads the customer operations team, focusing on improving customer experience and operational efficiency. His leadership has been instrumental in driving customer engagement initiatives within the bank.
Previous Experience at IBM and Tanfeeth
Rashed Qayed worked at IBM from 2011 to 2013 in Budapest, Hungary, where he was involved in partnership management. Following his time at IBM, he joined Tanfeeth as the Head of Accounts Relationship Center and Customer Care from 2013 to 2014. In these roles, he developed skills in customer relationship management and operational leadership.
Education and Expertise
Rashed Qayed studied at Dubai Men's College, where he gained foundational knowledge in his field. He furthered his education by obtaining a Master of Business Administration from City, University of London, and Cass Business School, both from 2012 to 2014. His academic background supports his expertise in business management and customer operations.
Career at Emirates NBD
Before his roles at IBM and Tanfeeth, Rashed Qayed worked at Emirates NBD from 2009 to 2013 as the Manager of Retail and Corporate Operations Processing Center. In this position, he managed operations that supported both retail and corporate banking services, contributing to the bank's operational efficiency.