Rawwad Abu Hijleh
About Rawwad Abu Hijleh
Rawwad Abu Hijleh is a Digital Product Manager at du with over 18 years of experience in the telecom industry, specializing in customer experience design and consumer marketing. He has held various leadership roles at du since 2009 and holds a Master's degree in Business Administration.
Work at du
Rawwad Abu Hijleh has held multiple positions at du, a telecommunications company in the UAE. He began his career at du as a Senior System Analyst from 2006 to 2009. He then transitioned to the role of Marketing Manager for postpaid services in 2009, where he worked for one year. Following this, he served as Senior Manager for Prepaid Experience from 2011 to 2013. He continued to advance within the company, becoming Director of Consumer Customer & Value Propositions from 2013 to 2016. Since 2019, he has been working as a Digital Product Manager, focusing on product development and management.
Education and Expertise
Rawwad Abu Hijleh holds a Bachelor of Science degree in Computer Science, which he earned from 1996 to 2000. He furthered his education by obtaining a Master's degree in Business Administration and Management from Hult International Business School between 2012 and 2014. His expertise lies in customer experience design, process improvement, and consumer marketing and sales. With over 18 years of experience in the telecom industry, he has developed skills in managing large, diverse, and multicultural teams.
Background
Before joining du, Rawwad Abu Hijleh worked at Thuraya as a Clearing House Officer from 2001 to 2005. His career in telecommunications began after completing his undergraduate studies. He has consistently progressed in his roles, demonstrating a strong commitment to the industry and a focus on enhancing customer experiences.
Achievements
Throughout his career, Rawwad Abu Hijleh has demonstrated a balanced leadership style that emphasizes employee satisfaction while achieving company objectives. He has experience in aligning and driving resources effectively to meet targets within stringent deadlines. His roles at du have involved significant responsibilities in managing product launches and improving customer experiences.