Rim Dourai
About Rim Dourai
Rim Dourai serves as the Director of Customer Experience at Du in Dubai, United Arab Emirates, a position she has held since 2015. She has extensive experience in strategy and marketing across various companies and regions, including roles at Ericsson, Ooredoo Tunisie, and Aprim.
Work at du
Rim Dourai has been serving as the Director of Customer Experience at Du since 2015. In this role, she focuses on enhancing customer satisfaction and engagement through strategic initiatives. Prior to her current position, she worked at Du as the Director of Strategy and Performance from 2013 to 2015. Her tenure at Du spans over nine years, during which she has contributed significantly to the company's customer experience strategies in Dubai, United Arab Emirates.
Education and Expertise
Rim Dourai studied at Université Nice Sophia Antipolis, where she gained foundational knowledge that supports her career in customer experience and strategic marketing. Her educational background complements her extensive professional experience in various roles across the telecommunications and retail sectors.
Background
Rim Dourai has a diverse professional background, having worked in multiple countries and industries. She began her career as a Sales Manager at Auchan in France from 1998 to 2000. She then transitioned to strategic roles in telecommunications, including positions at Ooredoo Tunisie and Ericsson, where she held various consulting and managerial roles before joining Du.
Previous Experience
Before her current role at Du, Rim Dourai held several significant positions. She worked as a Strategy and Marketing Consultant at Aprim in Spain from 2002 to 2005. Following that, she served as Head of Planning and Customer Insights at Ooredoo Tunisie from 2005 to 2007. She continued her career at Ericsson, where she was an Associate Principal Consultant for North Africa from 2007 to 2010, and later as Regional Head of Strategy and Marketing for the Mediterranean Region from 2010 to 2013.