Sabir Omar
About Sabir Omar
Sabir Omar is a Manager of Consumer Service Product Launch at du, where he has worked since 2015. He has extensive experience in customer service roles, including previous positions at TECOM Group and various managerial roles at du.
Work at du
Sabir Omar has held multiple positions at du since 2006. He began his career at du as a Customer Service Representative for Enterprise fixed services from 2006 to 2007. He then progressed to Team Leader for VIP & VVIP Consumer Mobile, serving from 2007 to 2011. Following this role, he was appointed Manager of the Fujairah Contact Centre, where he worked from 2011 to 2013. In 2014, he took on the role of Manager of Premium Contact Center Operations for a year. Since 2015, he has been serving as Manager of Consumer Service Product Launch, overseeing various aspects of product management and customer experience.
Education and Expertise
Sabir Omar studied at Maarif High School in Dubai from 2000 to 2001. He furthered his education at the American University in the Emirates, where he earned a Bachelor of Business Administration (BBA) with a focus on Business Administration and Management. His educational background supports his expertise in project management and customer service, particularly in the telecommunications sector.
Background
Before joining du, Sabir Omar worked at TECOM Group Dubai as a Customer Service Agent from 2004 to 2005. His early experience in customer service laid the foundation for his subsequent roles in the telecommunications industry, where he has developed a comprehensive understanding of customer needs and service delivery.
Achievements
In his current role as Manager of Consumer Service Product Launch, Sabir Omar oversees the entire project management lifecycle for consumer products and services. He plays a key role in issue identification and resolution during the product launch process, ensuring successful market entry. He also leads initiatives to enhance consumer customer experience capabilities and collaborates with senior management across various departments, including Marketing and Information Technology.