Safan Dxb
About Safan Dxb
Safan Dxb is a Collections Agent with a Bachelor's degree in Business Management, specializing in Marketing. He has experience managing various accounts and excels in customer communication and problem resolution.
Work at du
Safan Dxb completed a two-year contract at Du Telecom, where he worked closely with channel partner Derby Debt Collections LLC. In this role, he focused on managing collections for various accounts, utilizing his skills in customer service and account management. His experience at Du Telecom provided him with insights into the telecommunications industry and enhanced his abilities in handling customer inquiries and collections processes.
Education and Expertise
Safan Dxb holds a Bachelor's degree in Business Management with a focus on Marketing from St Philomena’s College in Mysore, India. This educational background has equipped him with foundational knowledge in business principles and marketing strategies. His expertise extends to managing SME and SLA2 accounts, as well as enterprise accounts, which showcases his capability in diverse collection scenarios.
Background
Safan Dxb has a diverse professional background that includes experience in process training, event planning, and project planning. His roles have encompassed customer service and sales, allowing him to develop a well-rounded skill set. He is adept at managing customer interactions, particularly in high-pressure situations, which has been essential in his collections role.
Achievements in Collections
In his collections role, Safan Dxb has demonstrated strong skills in handling annoyed and angry customers. He leverages effective communication and convincing abilities to resolve issues and facilitate collections. His proficiency in skip tracing dead accounts and providing accurate billing information further highlights his capability in managing complex accounts and ensuring customer satisfaction.