Sajid Shajahan
About Sajid Shajahan
Sajid Shajahan is a professional with a background in Business Administration and extensive experience in customer service. He currently works in Billing and Technical Support at Du in Dubai and as a Document Controller at Petrofac in London.
Work at du
Sajid Shajahan has been employed at du since 2014, where he holds the position of Billing and Technical Support. He has accumulated a decade of experience in this role, contributing to customer operations within the Emarati Back Office. His responsibilities include addressing customer service issues and ensuring quality resolutions. His long tenure at du reflects his commitment to the organization and his expertise in managing technical support and billing inquiries.
Previous Experience at Sharaf DG
Before joining du, Sajid Shajahan worked at Sharaf DG as an Inventory Coordinator for a brief period of two months in 2013. This role provided him with foundational experience in inventory management within the retail sector in the United Arab Emirates. His time at Sharaf DG contributed to his understanding of operational processes and customer service dynamics.
Education and Expertise
Sajid Shajahan studied at Hamdan Bin Mohammed Smart University, where he earned a Bachelor of Business Administration. His studies spanned from 2013 to 2016, focusing on Business Administration and Management. This educational background has equipped him with essential skills in management and business operations, which he applies in his current roles.
Current Role at Petrofac
In addition to his position at du, Sajid Shajahan has been working as a Document Controller at Petrofac since 2014. This role, based in London, Greater London, United Kingdom, involves managing documentation processes and ensuring compliance with company standards. His dual roles demonstrate his versatility and ability to handle multiple responsibilities in different sectors.
Customer Service Experience
Sajid Shajahan has extensive experience in handling customer service issues. His approach to resolving customer situations is characterized by determination and a focus on quality outcomes. This experience is evident in his current role at du, where he addresses various customer inquiries and technical support needs, contributing to overall customer satisfaction.