Sajjad Ahmad
About Sajjad Ahmad
Sajjad Ahmad is a Solutions Architect Manager with extensive experience in the telecommunications sector, currently working at du since 2015. He holds an MBA in Human Resources Management and a Bachelor's degree in Information Technology, and has previously held various roles in customer service and technical solutions.
Work at du
Sajjad Ahmad has held multiple roles at du, a major telecommunications provider in the UAE. He began his tenure in 2012 as an Enterprise Back Office Executive, where he worked for one year. Following this, he served as a Professional Services Executive from 2013 to 2014 for one year. He transitioned to the role of Solutions Architect Specialist from 2014 to 2015, where he worked for seven months. Since 2015, he has been serving as the Solutions Architect Manager, a position he has maintained for nine years. In his current role, he is responsible for reviewing and updating the technical aspects of service proposals and supporting sales partners with knowledge of Managed Services.
Education and Expertise
Sajjad Ahmad holds a Master of Business Administration (MBA) degree in Human Resources Management and Services from PAK AIMS Institute of Management Sciences, which he attended from 2009 to 2011. Prior to this, he earned a Bachelor's degree in Information Technology from COMSATS Institute of Information Technology, studying there from 2003 to 2007. His educational background provides him with a solid foundation in both management and technology, which he applies in his current role as Solutions Architect Manager.
Background
Before joining du, Sajjad Ahmad worked at Warid Telecom in Lahore, Pakistan, as a Complaints Management Executive from 2007 to 2010 for three years. This role involved managing customer complaints and enhancing customer satisfaction. His experience in telecommunications and customer service has contributed to his skills in engaging directly with customers, providing pre-sales consultation, and ensuring that customer requirements are thoroughly explored.
Collaborations and Market Exploration
In his role as Solutions Architect Manager, Sajjad Ahmad collaborates with technology partners to explore solutions for capturing new market domains. This involves engaging with various stakeholders to identify opportunities for growth and innovation within the telecommunications sector. His ability to work with partners and understand market needs is crucial for developing effective strategies that align with customer demands.