Samra Rehman
About Samra Rehman
Samra Rehman is an Engineer in Consumer Service Fulfillment & Assurance at du, with a background in project support and teaching. She holds a Bachelor's degree in Human Resources Management and has expertise in CRM systems and data analysis.
Current Role at du
Samra Rehman currently serves as an Engineer in Consumer Service Fulfillment & Assurance at du, a telecommunications company in Dubai, United Arab Emirates. In this role, she focuses on ensuring the effective delivery of consumer services and enhancing customer satisfaction. Her responsibilities include overseeing service fulfillment processes and assuring quality in customer interactions.
Previous Experience at du
Prior to her current position, Samra Rehman worked at du as a Project Support Coordinator from 2019 to 2021. During her two years in this role, she supported various projects aimed at improving customer service operations. Her contributions included coordinating project activities and assisting in the implementation of customer relationship management (CRM) systems.
Education and Expertise
Samra Rehman holds a Bachelor's degree in Human Resources Management from the Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, where she studied from 2016 to 2019. Additionally, she completed an Excel Level 2 course at Skyline University College, enhancing her data analysis skills. Her educational background supports her proficiency in managing customer relationships and data reporting.
Teaching Assistant Experience
Before her career in telecommunications, Samra Rehman worked as a Teaching Assistant at Al Ansar International School in Sharjah, United Arab Emirates, from 2011 to 2012. In this role, she supported educational activities and assisted teachers in delivering curriculum content, contributing to the learning environment.
Technical Skills
Samra Rehman possesses advanced skills in Microsoft Excel, which she utilizes for data analysis and reporting in her current role. Additionally, she has expertise in Adobe Photoshop, allowing her to contribute to creative and design tasks. Her strong command of English enhances her ability to communicate effectively in a multicultural work environment.