Samy Elgabry
About Samy Elgabry
Samy Elgabry is a customer service representative with over 16 years of experience in the field. He has worked at du since 2018 and has been with OSN since 2014, specializing in customer service and retention.
Work at du
Samy Elgabry has been employed at du since 2018, serving as a Customer Service Representative. In this role, he is responsible for addressing customer inquiries, providing support, and ensuring customer satisfaction. His tenure at du spans six years, during which he has developed skills in customer relations and service delivery.
Work at OSN
Prior to his role at du, Samy Elgabry worked at OSN for ten years, starting in 2014. He served as a Customer Service Advisor in the upgrade and offers team, as well as a downgrade retention advisor. His experience at OSN involved assisting customers with service upgrades, managing retention strategies, and addressing customer concerns.
Education and Expertise
Samy Elgabry studied at the High Institute of 6th October of Tourism & Hotels, where he earned a bachelor's degree from 2006 to 2010. His educational background in tourism and hospitality has provided him with a foundation in customer service principles and practices, which he applies in his current and previous roles.
Background
Samy Elgabry has a background in customer service spanning over a decade. His experience includes significant roles at both du and OSN, where he has honed his skills in customer support and service management. His academic qualifications complement his professional experience, enabling him to effectively engage with customers.