Sarra Ali
About Sarra Ali
Sarra Ali is a Customer Service Representative with a decade of experience at du in Dubai Academic City. She has a strong background in customer service, wireless communications, and proficiency in Windows applications.
Work at du
Sarra Ali has been employed at du as a Customer Service Representative since 2014. Her role involves effectively resolving customer complaints and diffusing tension to ensure customer retention. She has accumulated 10 years of experience in this position, working in Dubai Academic City. Her responsibilities include assisting customers with inquiries and providing support related to wireless and mobile communications products.
Previous Experience
Before joining du, Sarra Ali worked as a Telemarketing Agent at the Hong Kong Trade Development Council for a brief period of two months in 2014, located in Dubai, United Arab Emirates. Additionally, she spent five years as a Typist at Thermo LLC from 2007 to 2012. These roles contributed to her development of strong communication skills and familiarity with automated systems.
Education and Expertise
Sarra Ali completed her education at Zabeel High School, where she studied in the Since Section and achieved her High School Certificate from 2005 to 2006. Her educational background laid the foundation for her career in customer service and her expertise in wireless and mobile communications products.
Skills and Competencies
Sarra Ali demonstrates competency in Windows applications and automated systems, which are essential for her role in customer service. She possesses excellent verbal and written communication skills, enabling her to interact effectively with customers and address their needs. Her knowledge of wireless and mobile communications products enhances her ability to provide informed assistance.