Shadab Sheikh
About Shadab Sheikh
Shadab Sheikh is the Manager of Direct SME Sales at du, a position he has held since 2016. He has over a decade of experience in various roles at du, including senior executive in SME telephonic account management and customer service representative.
Work at du
Shadab Sheikh has held multiple positions at du, a telecommunications company in the UAE. He began his career at du as a Customer Service Representative from 2006 to 2011, where he gained foundational experience in customer interactions. He then transitioned to the role of Analyst in Customer Care Quality Assurance from 2011 to 2013, focusing on maintaining service standards. Following this, he worked as a Senior Executive in SME Telephonic Account Management from 2014 to 2016, enhancing his skills in managing small and medium enterprise accounts. Since 2016, he has been serving as the Manager of Direct SME Sales, overseeing sales strategies and operations for SME clients.
Education and Expertise
Shadab Sheikh completed his Bachelor of Commerce degree at Devi Ahilya Vishwavidyalaya from 1999 to 2002. This educational background provided him with a solid foundation in business principles and practices. Additionally, he attended IK Saint Umar Higher Secondary School, which contributed to his early academic development. His education has equipped him with the necessary skills to excel in various roles within the telecommunications industry, particularly in sales and customer management.
Background
Shadab Sheikh has a diverse background in customer service and sales within the telecommunications sector. His career at du spans over 15 years, during which he has progressed through various roles, gaining extensive experience in customer care and sales management. His journey reflects a commitment to professional growth and a focus on serving small and medium enterprises effectively.
Achievements
Throughout his tenure at du, Shadab Sheikh has contributed to the company's growth in the SME sector. His roles have involved developing strategies to enhance customer satisfaction and drive sales performance. His experience in quality assurance and account management has played a significant role in improving service delivery and client relationships.