Shaji Uddin
About Shaji Uddin
Shaji Uddin is a Digital Operations Manager with extensive experience in digital operations and support. He has worked at various companies, including Tech Mahindra, Tata Consultancy Services, and Ericsson, and holds an MBA and a Bachelor of Engineering degree.
Work at du
Shaji Uddin has been employed at du since 2019, currently holding the position of Digital Operations Manager. In this role, he ensures that critical customer journeys are monitored by IT operations to prevent negative impacts on customer experience and business service level agreements (SLAs) and key performance indicators (KPIs). Prior to this role, he worked at du as Lead - Digital & ESS Operations Support from 2016 to 2019, and as Lead - Digital Operations Support from 2011 to 2016. His extensive experience at du highlights his commitment to optimizing digital operations.
Education and Expertise
Shaji Uddin holds a Master of Business Administration (M.B.A.) in Operations Management and Supervision from Sikkim Manipal University of Health, Medical and Technological Sciences. Additionally, he earned a Bachelor of Engineering (B.E.) in Electrical, Electronics and Communications Engineering from Osmania University. His educational background supports his expertise in digital operations management and optimization within the technology sector.
Background
Shaji Uddin began his career at Tech Mahindra, where he worked as a Web Applications Administrator from 2006 to 2010. He then transitioned to Tata Consultancy Services, serving as Lead - Digital Operations Support at du from 2011 to 2016. His experience at these organizations laid the foundation for his subsequent roles in digital operations, particularly at Ericsson and du, where he focused on enhancing digital platform stability and customer experience.
Achievements
In his current role as Digital Operations Manager at du, Shaji Uddin drives optimization efforts for digital platforms in collaboration with IT and operations teams. He plays a key role in building the roadmap for digital platform stability and capacity planning based on business forecasts. His work includes enhancing KPI reporting and user error dashboards with the analytics team, which contributes to improved customer experience. He also collaborates with product owners and marketing teams on customer-first initiatives and new launch events.