Shajim Pathan
About Shajim Pathan
Shajim Pathan serves as the Executive of Telco Operations at du in the United Arab Emirates, where he has worked since 2020. With a background in retail and customer service management, he holds an MBA in Retail Operations Management and has over four years of experience in optimizing telco operations.
Work at du
Shajim Pathan has been serving as Executive Telco Operations at du since 2020. In this role, he has accumulated over four years of experience managing telco operations within the United Arab Emirates. His responsibilities include optimizing operations to align with the core objectives of the organization. His tenure at du showcases his commitment to enhancing operational efficiency in the telecommunications sector.
Previous Experience at Vodafone
Before joining du, Shajim Pathan worked at Vodafone in various capacities. He served as a Store Manager from 2017 to 2018 in the Surat Area, India, where he was responsible for overseeing store operations. Additionally, he worked as a Customer Service Representative at Vodafone from 2015 to 2017, contributing to customer support and service delivery.
Early Career at Innovations Infocom Pvt Ltd
Shajim Pathan began his career as a Customer Service Representative at Innovations Infocom Pvt Ltd in 2013. His role lasted for two months in the Ahmedabad Area, India. This position provided him with foundational experience in customer service, which he later built upon during his time at Vodafone.
Education and Expertise
Shajim Pathan holds a Master of Business Administration (MBA) in Retail Operations Management from Sikkim Manipal University, where he studied from 2015 to 2017. He also earned a Bachelor's degree in Business/Commerce from Gujarat University, completing his studies from 2011 to 2014. His educational background has equipped him with the skills necessary for effective management and operational efficiency.
Academic Background
Shajim Pathan completed his Higher Secondary School Certificate at St. Xavier's High School, where he studied from 1997 to 2009. This foundational education in Business/Commerce set the stage for his further studies in higher education, leading to his degrees in business management.