Sina Ziaaein
About Sina Ziaaein
Sina Ziaaein is a Retention Specialist and Acting Team Leader at Du, with 18 years of experience in the telecommunications industry. He previously worked at Etisalat as an Outbound and Campaigns Agent for one year and holds a Bachelor's degree in Business Administration with a focus on Marketing from Ajman University.
Work at du
Sina Ziaaein has been employed at Du since 2006, where he currently holds the position of Retention Specialist - Acting Team Leader. His role involves developing strategies to enhance customer retention and improve overall satisfaction. Over the years, he has contributed to various initiatives aimed at optimizing customer experiences and reducing churn rates. His extensive tenure at Du reflects his commitment to the company's objectives and his expertise in retention strategies.
Previous Experience at Etisalat
Before joining Du, Sina Ziaaein worked at Etisalat as an Outbound and Campaigns Agent from 2005 to 2006. During this year-long tenure in Abu Dhabi, he gained valuable experience in customer engagement and campaign management. This role provided him with foundational skills in communication and sales, which he later applied in his current position at Du.
Education and Expertise
Sina Ziaaein earned his Bachelor of Business Administration with a focus on Marketing from Ajman University, studying from 2006 to 2010. This academic background equipped him with essential knowledge in marketing principles, consumer behavior, and strategic planning. His education supports his professional roles in customer retention and campaign management.
Career Progression
Sina Ziaaein's career has progressed significantly since he began working in the telecommunications sector. Starting as an Outbound and Campaigns Agent at Etisalat, he transitioned to a more specialized role at Du, where he has spent 18 years. His advancement to Acting Team Leader demonstrates his growth within the company and his ability to take on leadership responsibilities in retention strategies.