Tamas Lengyel
About Tamas Lengyel
Tamas Lengyel is a Service Design Principal specializing in Digital Transformation at du in Dubai, United Arab Emirates. He has extensive experience in customer experience and employee engagement, having held senior roles at DHL Express and Deutsche Telekom AG, and is also a co-founder of the DOERS Conference.
Work at du
Tamas Lengyel serves as the Service Design Principal for Greenfield Digital Transformation at du, a telecommunications company based in Dubai, United Arab Emirates. He has held this position since 2021, contributing to the company's digital transformation initiatives. His role involves leading service design projects that enhance customer experience and streamline operations within the organization.
Current Role at This is Doing
In addition to his position at du, Tamas Lengyel has been working as a Trainer at This is Doing since 2021. His training focuses on service design principles and practices, aimed at improving organizational capabilities in delivering exceptional customer experiences. This role complements his expertise in digital transformation.
Previous Experience at DHL Express
Tamas Lengyel previously worked at DHL Express, where he held the position of Vice President for Employee Engagement & Experience Global from 2019 to 2020. His responsibilities included developing strategies to enhance employee engagement and improve overall experience within the organization. He also served as Head of Employee Engagement & Experience for EU & Global from 2018 to 2019.
Background in Customer Experience
Tamas Lengyel has extensive experience in customer experience roles, having worked at Deutsche Telekom AG Headquarters as Customer Experience Engagement Lead EU from 2015 to 2018. He also served as Senior Customer Experience Expert from 2011 to 2015. His early career included a position as Customer Experience Team Leader at Magyar Telekom from 2008 to 2011, where he focused on enhancing customer service strategies.
Education and Expertise
Tamas Lengyel holds a Bachelor of Arts in Business Administration from Middlesex University, which he completed from 1998 to 2001. He also obtained a Master of Science in Economics from Università degli Studi di Padova in 2000 and further pursued a Master's degree in Economics at Middlesex University from 2001 to 2003. His educational background supports his expertise in service design and customer experience.