Vaughn Van Bosch
About Vaughn Van Bosch
Vaughn Van Bosch serves as the Head of Technology Transformation at du, where he focuses on enhancing digital experiences. He has held key positions in digital transformation at Vodacom and Celcom Axiata Berhad, contributing to customer-centric initiatives across various markets.
Work at du
Currently, Vaughn Van Bosch serves as the Head of Technology Transformation at du, a position he has held since 2022. In this role, he is responsible for leading technology initiatives that enhance customer experiences and drive digital transformation within the organization. His focus includes implementing innovative solutions that align with du's strategic objectives in the telecommunications sector.
Previous Experience at Vodacom
Vaughn Van Bosch worked at Vodacom from 2011 to 2017 as the Executive Head of Digital & Customer Experience. During his six years in this role, he led efforts to transform Vodacom’s operations towards customer-centricity across its African OpCo markets. He had single accountability for implementing Vodafone Group’s global Customer Experience (CXX) programme, focusing on enhancing digital interactive experiences across all channels.
Experience at Celcom Axiata Berhad
From 2018 to 2021, Vaughn Van Bosch held the position of Head of Digital Transformation & Enterprise Agility Lead at Celcom Axiata Berhad in Kuala Lumpur, Malaysia. In this role, he was responsible for spearheading digital transformation initiatives and promoting enterprise agility within the organization. His work contributed to enhancing the overall customer experience and operational efficiency.
Education and Expertise
Vaughn Van Bosch studied at the GIBS Business School (Gordon Institute of Business Science), where he completed the Advanced Executive Programme from 2016 to 2017. This educational background has equipped him with advanced knowledge in business management and leadership, which he applies in his roles within the technology and telecommunications sectors.
Background in Marketing Operations
Before his tenure at Vodacom, Vaughn Van Bosch worked at Emagine International Pty Ltd as part of the CVM Marketing Operations team from 2009 to 2011. This experience provided him with a solid foundation in customer value management and marketing operations, contributing to his later roles in digital transformation and customer experience.