Yasser Eissa
About Yasser Eissa
Yasser Eissa is a Consumer Affairs Team Leader at du in Dubai, United Arab Emirates, with a background in customer service and a Bachelor's degree in English Language and Literature. He has experience in process enhancement and collaboration within the telecommunications industry.
Work at du
Yasser Eissa has been serving as the Consumer Affairs Team Leader at du since 2018. In this role, he oversees consumer affairs operations and leads initiatives aimed at improving customer satisfaction. His responsibilities include collaborating with various departments to enhance decision-making processes and ensure a seamless customer experience. Eissa's tenure at du spans six years, during which he has developed a strong understanding of the telecommunications industry.
Previous Experience in Customer Service
Before joining du, Yasser Eissa accumulated valuable experience in customer service roles. He worked at Teleperformance as a Back Office Consultant and Consumer Affairs Associate from 2016 to 2018. Prior to that, he was a Customer Service Representative at Xceed for eight months in 2015. These positions helped him develop skills in customer relations and service delivery.
Education and Expertise
Yasser Eissa earned a Bachelor's degree in English Language and Literature from the Faculty of Al-Alsun, completing his studies from 2009 to 2013. His academic background has equipped him with strong communication skills and a deep understanding of language, which he applies in his current role. Eissa is also skilled in mastering new software applications and contributing to process enhancement projects.
Background in Telecommunications
Yasser Eissa has a robust background in the telecommunications industry, demonstrating a strong ability to adapt to various lines of business. His experience spans multiple roles that have contributed to his understanding of consumer affairs and customer experience. This adaptability has been crucial in his current position at du, where he frequently collaborates with Customer Experience Design management.