Zaheer Abbas
About Zaheer Abbas
Zaheer Abbas is an Enterprise Sales Operations Specialist at du in Dubai, UAE, with over 8 years of experience in call center management and customer service. He has held various roles at du since 2008 and has a strong educational background in business and commerce from institutions in Pakistan.
Work at du
Zaheer Abbas has been employed at du since 2008, currently holding the position of Enterprise Sales Operations Specialist. He has accumulated significant experience in various roles, including Customer Operations Quality Assurance Analyst, Team Leader Enterprise Leads Management, and Consumer Fixed Technical Support. His tenure at du spans over 16 years, during which he has also worked in positions such as Consumer Mobile Technical Support and Enterprise Billing Support Executive. His extensive experience in call center management and customer service has contributed to his professional development within the organization.
Education and Expertise
Zaheer Abbas holds a Master’s in Business Administration with a focus on Marketing from the University of Central Punjab, which he completed from 2001 to 2004. He also obtained a Bachelor in Commerce from the University of the Punjab between 1999 and 2001. Additionally, he achieved a Diploma in Commerce from the Punjab Board of Technical Education from 1996 to 1998. His educational background equips him with a solid foundation in business, management, and marketing principles, enhancing his capabilities in sales operations and customer service.
Background
Zaheer Abbas began his career in Lahore, Pakistan, where he worked as a Marketing Executive at Citi for three months in 2004. He then transitioned to Allied Industrial Group, Inc as an Accounts and Administration Executive for one year. His experience in the telecommunications sector includes roles at Telenor as a Customer Relationship Officer and at WorldCall as a Trainer and Team Leader in Contact Center Operations. This diverse background has provided him with a comprehensive understanding of customer service and operational management.
Achievements
Zaheer Abbas has over eight years of experience in call center management, focusing on documentation, technical support, billing solutions, and customer service excellence. His roles in the Quality Assurance and Continuous Improvement Unit at du have enhanced his ability to work productively under pressure. He is recognized for his hard-working ethic and team-building skills, which contribute to achieving organizational goals. His multilingual skills in English, Urdu, Hindi, and Punjabi further enhance his effectiveness in a culturally diverse workplace.