Zaib Ammad
About Zaib Ammad
Zaib Ammad is a Quality & Process Performance Analyst currently working at du in Dubai, where he has been employed since 2014. He has a background in telecommunications, having previously worked as a QoS Analyst and OSS Engineer at Mobilink GSM, and holds a B.Sc. in Electrical Engineering from the University of Engineering and Technology, Lahore.
Work at du
Zaib Ammad has been employed at du as a Quality & Process Performance Analyst since 2014. In this role, he focuses on measuring performance against process requirements and proposing actionable corrective actions based on root cause analysis. He conducts regular audits and quality checks to ensure compliance with defined standards. Additionally, he is responsible for creating and developing dashboards that track the progress of projects and initiatives on a weekly and monthly basis.
Previous Experience at Mobilink GSM
Prior to his current position, Zaib Ammad worked at Mobilink GSM in two capacities. From 2007 to 2010, he served as an OSS Engineer, contributing to operational support systems. Following this role, he transitioned to the position of QoS Analyst from 2010 to 2013, where he focused on quality of service metrics in Islamabad. During his time at Mobilink, he initiated awareness campaigns within the Enterprise Sales division to enhance understanding of processes and policies.
Education and Expertise
Zaib Ammad earned a Bachelor of Science in Electrical Engineering from the University of Engineering and Technology, Lahore, where he studied from 2003 to 2007. His educational background in telecommunications provides a strong foundation for his work in quality and process performance analysis. His expertise includes developing process governance frameworks aimed at ensuring sustainable process improvement.
Process Improvement Initiatives
In his current role at du, Zaib Ammad has developed a Process Governance framework that supports sustainable process improvement. He measures performance against established process requirements and conducts root cause analysis to propose corrective actions. His work includes regular audits and quality checks to ensure that processes and teams comply with defined standards.