Benjamin Pratt
About Benjamin Pratt
Benjamin Pratt is a Customer Success Manager at Dust Identity, where he has worked since 2023. He has a diverse background in account management and renewals, with previous roles at Experian Data Quality, Appcues, and CarGurus.
Current Role at DUST Identity
Benjamin Pratt serves as the Customer Success Manager at DUST Identity, a position he has held since 2023. In this role, he focuses on ensuring customer satisfaction and success with the company's identity verification solutions. His responsibilities include managing customer relationships, addressing inquiries, and facilitating the onboarding process for new clients.
Previous Experience in Customer Success
Prior to his current role, Benjamin Pratt accumulated extensive experience in customer success and account management. He worked at Appcues as a Renewals Manager from 2019 to 2021 and later as a Senior Renewals Manager from 2021 to 2022. His tenure at Experian Data Quality included various roles such as Account Manager and Customer Account Manager, where he focused on client retention and relationship management.
Educational Background
Benjamin Pratt studied at The University of Georgia, where he earned multiple Bachelor of Business Administration (BBA) degrees in Marketing and International Business, as well as a Bachelor of Arts (BA) in Spanish. His studies spanned from 2008 to 2012, providing him with a diverse educational foundation that supports his career in customer success and account management.
Career Progression
Benjamin Pratt's career began shortly after his education, with his first role as an Associate Account Manager at Barton Associates Inc. from 2012 to 2013. He then transitioned to Experian Data Quality, where he held several positions over the years, including Sales Development Associate and Renewals Account Manager. His experience at CarGurus as an Account Manager - Dealer Relations further solidified his expertise in managing client relationships.