Jim Ceron
About Jim Ceron
Jim Ceron is a Business Intelligence Engineer at Dycom Industries, Inc, where he has worked since 2021. He holds a Master's degree in Information Technology Project Management and has a diverse background in data analysis, customer service, and technical support.
Work at Dycom Industries
Jim Ceron has been employed at Dycom Industries, Inc. as a Business Intelligence Engineer since 2021. In this role, he utilizes his expertise in data analysis and business intelligence to support the company's operational objectives. Prior to his current position, he worked as a Data Analyst at Dycom Industries from 2020 to 2021, where he contributed to data-driven decision-making processes.
Education and Expertise
Jim Ceron holds a Master's degree in Information Technology Project Management from Florida Atlantic University, which he completed from 2020 to 2021. He also earned a Bachelor's degree in Management Information Systems with a concentration in Business Analytics, graduating Summa Cum Laude with Honors from 2017 to 2019. His educational background equips him with a strong foundation in technology and analytics.
Background in Technology and Customer Service
Before joining Dycom Industries, Jim Ceron gained experience in various roles. He worked as a Datacenter Technician at Aerospace Technologies Group for six months in 2019 and served as a Customer Service Representative at TTEC in 2017. Additionally, he was a Sales Consultant for Computers at Best Buy in 2016 and a Computer Lab Assistant at Florida Atlantic University from 2019 to 2020.
Technical Skills and Mentorship
Jim possesses skills in Java Programming, Oracle, HTML/CSS, and JavaScript web design. He has moderate to high-level knowledge in MS Office and experience with Salesforce and Citrix applications. He mentors development teams in the use of ETL tools and assists in optimizing complex queries against large databases, showcasing his commitment to knowledge sharing and team development.
Achievements in Performance and Communication
At TTEC, Jim was ranked in the top 20 out of 650 team members, which led to his selection for a special team working directly with CPAs. He is fluent in both English and Spanish, enhancing his communication capabilities. Jim also maintains a strong presence on various social media platforms, including Facebook, Twitter, Instagram, Snapchat, and YouTube.