Ricardo Dawkins
About Ricardo Dawkins
Ricardo Dawkins is an Information Technology Business Analyst currently employed at Dycom Industries, Inc. in Palm Beach Gardens, Florida, where he has worked since 2020. He has a background in Electrical and Electronics Engineering from the Massachusetts Institute of Technology and has held various IT roles across multiple companies.
Work at Dycom Industries
Currently, Ricardo Dawkins serves as an Information Technology Business Analyst at Dycom Industries, Inc. since 2020. His role is based in Palm Beach Gardens, Florida. Prior to this position, he worked as an IT Support Specialist Level 3 at the same company for four months in 2019. In his current role, he participates in daily standups, planning sessions, and build/deploy activities for the ServiceNow platform.
Education and Expertise
Ricardo Dawkins earned a Bachelor of Science (B.S.) in Electrical and Electronics Engineering from the Massachusetts Institute of Technology. His studies spanned from 1997 to 2001. He is currently pursuing the ServiceNow Administrator Certification to further enhance his skills in IT service management.
Background in IT Support
Ricardo has extensive experience in IT support roles. He worked at Trustbridge as an IT Support Specialist from 2017 to 2019, providing technical support in the West Palm Beach area. He also held a position at TEKsystems as an IT Support Specialist Level 1 for seven months in 2019. His responsibilities included troubleshooting and resolving technical issues for end-users.
Previous Roles and Experience
Before his current position, Ricardo held various roles in the technology sector. He worked as a Technical Sales Engineer at Texas Instruments Inc. from 2002 to 2010 and as a Mobile Device Specialist at Cellular Sales from 2012 to 2014. Additionally, he served as a Sr. Technical Account Specialist at Ricoh USA, Inc. from 2015 to 2016, gaining valuable experience in technical account management.
Technical Skills and Proficiencies
Ricardo Dawkins possesses hands-on experience with enterprise-grade IT infrastructure components. His technical skills include proficiency in Microsoft operating systems, Cisco networking, and Dell hardware. He is skilled in troubleshooting and resolving technical issues related to the Microsoft Office suite, Cisco VoIP Phones, and video conferencing solutions.