Susie Ferguson
About Susie Ferguson
Susie Ferguson is a Field Training Specialist at Dycom Industries, Inc, with a background in training and consulting roles at InterContinental Hotels Group and ContactPoint, LLC. She is recognized for her resourcefulness, adaptability, and strong focus on data analysis in training projects.
Work at Dycom Industries
Susie Ferguson has been employed at Dycom Industries, Inc. as a Field Training Specialist since 2020. In this role, she is responsible for developing and implementing training programs that enhance employee skills and performance. Based in Goldsboro, North Carolina, she focuses on delivering effective training solutions that align with the company's operational goals. Her experience in training and development is leveraged to ensure that employees are equipped with the necessary tools to succeed in their roles.
Previous Experience at InterContinental Hotels Group
Ferguson worked at InterContinental Hotels Group for a total of seven years, holding two key positions. From 2012 to 2019, she served as a Senior Training Consultant for Revenue and Systems in the Central US Region. Prior to that, she was a Brand Service Consultant from 2009 to 2012. In these roles, she contributed to enhancing service quality and training staff on revenue management systems, showcasing her expertise in the hospitality industry.
Experience at ContactPoint, LLC
From 2006 to 2007, Susie Ferguson worked at ContactPoint, LLC as an Account Manager and Trainer in Sales. In this position, she was responsible for managing client accounts and delivering training sessions aimed at improving sales techniques. This experience contributed to her skill set in training and client relationship management.
Education and Training Background
Susie Ferguson has a diverse educational background. She studied at Wayne Community College and Wilson Technical Community College, where she gained foundational knowledge relevant to her career. Additionally, she attended Lucas Travel School, further expanding her expertise in the travel and hospitality sectors. Her educational experiences have equipped her with the skills necessary for her roles in training and development.
Skills and Professional Attributes
Ferguson is recognized for her resourcefulness, adaptability, and results-oriented approach. She has a strong focus on data analysis, which allows her to provide critical metrics and demonstrate the return on investment for training projects. Her facilitation and presentation skills are noted for effectively engaging audiences, making her a valuable asset in training environments. She is also acknowledged for her self-sufficiency and ability to take ownership of training initiatives.