Ann Marie S. Mulgrew, Ma
About Ann Marie S. Mulgrew, Ma
Ann Marie S. Mulgrew is a Senior Customer Service Manager with extensive experience in the industrial supply and distribution sectors. She has a strong background in data analytics, team building, and project management, and currently works at Dynatronics after a 20-year tenure at Uline.
Work at Dynatronics
Ann Marie S. Mulgrew has been serving as the Senior Customer Service Manager at Dynatronics since 2022. In this role, she focuses on team building to create a collaborative and productive work environment. Her responsibilities include utilizing data analytics and change management strategies to enhance team performance and customer satisfaction. She has contributed to the company's customer service operations by implementing processes that improve efficiency.
Previous Experience at Uline
Before joining Dynatronics, Ann Marie Mulgrew worked at Uline as a Senior Customer Service Manager from 2000 to 2020, accumulating 20 years of experience in Hudson, Wisconsin. During her tenure, she developed expertise in operations management and contact center management, which helped drive improvements in customer service delivery. Her long-standing experience in the industrial supply and distribution industries provided her with valuable insights into customer needs and service expectations.
Education and Expertise
Ann Marie Mulgrew holds a Master of Arts degree in Organizational Development & Change Management from The College of St. Scholastica. She also earned a Bachelor of Arts degree in Pre-Law from the University of Minnesota - Duluth. Her educational background supports her skills in project management, coaching, and sales, which are essential for her role in customer service management.
Skills in Customer Service Management
Ann Marie possesses a range of skills that enhance her effectiveness as a Senior Customer Service Manager. Her expertise in project management and coaching contributes to her ability to lead teams and improve customer service operations. Additionally, her proficiency in data analytics and change management allows her to implement processes that drive performance improvements and customer satisfaction.
Background in Operations Management
Ann Marie Mulgrew has extensive experience in operations management, particularly within the industrial supply and distribution industries. Her background includes a strong focus on contact center management, where she has successfully implemented process improvements and problem-solving strategies. This experience has equipped her with the tools necessary to enhance efficiency in customer service operations.