Andres Morales
About Andres Morales
Andres Morales is a Technical Support Engineer with over 8 years of experience in troubleshooting and help desk environments. He has a background in Geography and Technology in Data Systems, and has worked for various companies, including Eagle Eye Networks, Sutherland, Convergys, and Teleperformance.
Work at Eagle Eye Networks
Andres Morales has been employed at Eagle Eye Networks as a Technical Support Engineer since 2020. In this role, he provides technical support for host devices and storage systems, addressing both front end and back end issues. His responsibilities include troubleshooting and resolving technical problems related to CCTV cloud-based systems and integration, as well as automated systems based on IP networks.
Education and Expertise
Andres Morales studied Geography at Universidad Nacional de Colombia from 2014 to 2017, achieving a degree in the field. He also attended Universidad Distrital Francisco José de Caldas, where he studied Technology in Data Systems from 2010 to 2013. His educational background complements his expertise in technical support, particularly in networking systems, storage redundancy systems, and thermal security equipment.
Background in Technical Support
Andres Morales has over 8 years of experience in technical support roles, specializing in troubleshooting and help desk environments. He has worked with various companies, including medium to enterprise level organizations in sectors such as banking and security. His previous positions include Technical Support Engineer at Sutherland from 2018 to 2020, Technical Support Associate II at Convergys from 2016 to 2018, and Customer Support Specialist at Teleperformance from 2014 to 2015.
Experience with Global 500 Companies
Throughout his career, Andres Morales has provided technical support for companies listed in the Global 500. His experience includes supporting a diverse array of businesses and organizations, allowing him to develop a comprehensive understanding of the technical needs within various industries.