Gregg A. Floros
About Gregg A. Floros
Gregg A. Floros serves as the Director of Global Technical Support at Eagle Eye Networks, where he specializes in launching global support teams and enhancing customer experience. He has extensive experience in technical support roles across various companies and a strong educational background in Criminal Justice and Electronics Engineering Technology.
Work at Eagle Eye Networks
Gregg A. Floros serves as the Director of Global Technical Support at Eagle Eye Networks since 2023. In this role, he is responsible for overseeing technical support operations and ensuring the delivery of effective solutions to customers. His position is based in Austin, Texas, where he works on-site to manage and expand the technical support team.
Previous Experience in Technical Support
Prior to his current role, Gregg A. Floros held various positions in technical support across several organizations. He worked at AlienVault as Vice President of Global Technical Support from 2015 to 2023 and as Director of Technical Support from 2013 to 2015. He also served as Manager of Technical Support at Barracuda Networks from 2010 to 2013. His experience includes developing and managing technical support programs aimed at enhancing customer satisfaction.
Military Background
Gregg A. Floros has a notable military background, having served in the United States Air Force. He was an Aircrew Journeyman - AWACS from 1989 to 1991 and later served as an Aircrew Instructor - AWACS from 1991 to 1994. Additionally, he worked as a Law Enforcement Specialist/Desk Sergeant from 1985 to 1989 while stationed in Bitburg AB, Germany.
Education and Expertise
Gregg A. Floros studied Criminal Justice at the University of Maryland - Extended Studies, where he earned a Bachelor of Science degree from 1985 to 1989. He is also pursuing a Bachelor of Science in Electronics Engineering Technology at DeVry Institute of Technology, which he has been studying since 1997. His educational background complements his expertise in launching global technical support teams and implementing best-in-class support models.
Achievements in Technical Support
Throughout his career, Gregg A. Floros has demonstrated a strong ability to drive revenue impact and technology cost containment through innovative support models. He specializes in the implementation of Knowledge Centered Support/Service methodologies, which enhance the customer experience. His efforts have led to increased customer satisfaction and loyalty through the development of effective technical support programs.