Jakub Radziewicz
About Jakub Radziewicz
Jakub Radziewicz serves as the EMEA Technical Support Pod Lead at Eagle Eye Networks, where he provides internal training to new support representatives. He has a diverse educational background in computing and multimedia design, and has gained extensive experience in technical support roles across various organizations.
Current Role at Eagle Eye Networks
Jakub Radziewicz serves as the EMEA Technical Support Pod Lead at Eagle Eye Networks since 2022. In this role, he oversees technical support operations across the EMEA region. His responsibilities include managing a team of support representatives and ensuring high-quality service delivery. He also provides internal training to new support staff, enhancing their technical skills and knowledge.
Education and Expertise
Jakub Radziewicz has a strong educational background in technology and design. He studied at KEA - Københavns Erhvervsakademi, where he achieved a Bachelor of Applied Science in Digital Concept Development. He also holds a Bachelor of Applied Science in Creative Computing from Edinburgh Napier University. Additionally, he completed an Ap Degree in Multimedia Design and Communication at the Zealand Institute of Business and Technology.
Previous Work Experience
Prior to his current role, Jakub Radziewicz worked at Eagle Eye Networks as a Technical Support Engineer from 2020 to 2022. He also gained experience as an IT Support Technician at Texaport in 2019 and as an Assistant Manager at E-VR Virtual Reality Centre from 2018 to 2019. His earlier roles include positions at Edinburgh Napier University, where he served as a Graduate Student and an Equality and Diversity Officer.
Career Transition and Development
Jakub Radziewicz transitioned from a career in the Horeca sector to IT in March 2019. This shift marked a significant change in his professional path, leading him to pursue roles in technical support and engineering. He actively educates himself on networking and cybersecurity within the cloud-based CCTV industry to prepare for future career advancements.
Research and Projects
During his time at Edinburgh Napier University, Jakub Radziewicz engaged in research focused on the sense of presence in virtual reality. This research was part of his work as an HONS Student from 2017 to 2018. His participation in various projects as an L2 Technical Support Engineer at Eagle Eye Networks further highlights his involvement in technical initiatives.