Melven Bland
About Melven Bland
Melven Bland serves as the Director of Customer Success at Eagle Eye Networks, bringing extensive experience in customer success roles across various companies in the SaaS and HaaS sectors. He has held leadership positions at GE Digital, RapidDeploy, and ATMI, and is passionate about developing customer-facing KPIs.
Current Role at Eagle Eye Networks
Melven Bland serves as the Director of Customer Success at Eagle Eye Networks, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and engagement, leveraging his extensive background in customer success management. His responsibilities include developing strategies to improve customer experiences and ensuring that clients derive maximum value from the company's services.
Previous Experience at GE Digital
Prior to his current role, Melven Bland held multiple positions at GE Digital. He served as Senior Director of Customer Success Engagement from 2017 to 2019, and as Principal Customer Success Manager from 2016 to 2017. Additionally, he worked as Senior Staff Customer Success Manager for a brief period in 2019. His tenure at GE Digital provided him with significant experience in customer success strategies within the technology sector.
Leadership at RapidDeploy
Melven Bland worked as Vice President of Customer Success at RapidDeploy from 2020 to 2022. In this role, he was responsible for leading customer success initiatives and improving client relationships across North America. His leadership contributed to the company's focus on customer satisfaction and retention.
Education and Background
Melven Bland studied at the United States Military Academy at West Point, where he earned a Bachelor of Science degree in General Studies. His educational background has equipped him with a strong foundation in leadership and strategic thinking, which he applies in his professional roles.
Expertise in Customer Success Metrics
Melven Bland has extensive experience in developing critical customer-facing KPIs specifically for the SaaS and HaaS industries. His expertise allows him to create measurable outcomes that enhance customer engagement and satisfaction, ensuring that organizations can effectively track their success in delivering value to clients.