Rakshith A
About Rakshith A
Rakshith A is a Technical Support Pod Leader at Eagle Eye Networks, with a background in Technical Service Engineering and expertise in Docker and web hosting management. He has a diploma in Electronics & Communications Engineering and has held various technical roles, demonstrating strong customer service skills and technical proficiency.
Work at Eagle Eye Networks
Rakshith A currently serves as the Technical Support Pod Leader at Eagle Eye Networks, a position he has held since 2024. In this role, he is responsible for overseeing technical support operations and ensuring efficient service delivery. Prior to this, he worked as a Support Engineer at the same company from 2023 to 2024, where he contributed to resolving technical issues and enhancing customer satisfaction.
Previous Experience at Lavazza Group
Rakshith A worked at Lavazza Group as a Technical Service Engineer from 2017 to 2018. During his nine-month tenure in Bengaluru, Karnataka, he focused on providing on-site technical support, contributing to the operational efficiency of the company.
Background in Technical Coaching
Before joining Eagle Eye Networks, Rakshith A spent five years at Diya Systems as a Specialist in Technical Coaching from 2018 to 2023. In this remote role, he developed training programs and provided guidance to enhance the technical skills of team members, thereby improving overall service delivery.
Education and Expertise
Rakshith A earned a Diploma in Electronics & Communications Engineering from DACG Govt Polytechnic, completing his studies from 2012 to 2015. He possesses expertise in various technical areas, including Docker for application deployment, cPanel and WHM administration for web hosting management, and Shell scripting for task automation.
Customer Service Commitment
Rakshith A demonstrates a strong commitment to customer service by effectively addressing client issues and ensuring satisfaction. His ability to bridge technical complexities with user understanding fosters positive relationships with clients and stakeholders, enhancing the overall customer experience.