Scott Dowd
About Scott Dowd
Scott Dowd serves as the Vice President of Support & Services at Eagle Eye Networks, bringing extensive experience in customer support and sales engineering. He holds a Bachelor of Arts in Mathematics and Secondary Education from the University of Virginia and has held various leadership roles across multiple technology companies.
Current Role at Eagle Eye Networks
Scott Dowd serves as the Vice President of Support & Services at Eagle Eye Networks. He has held this position since 2024, contributing to the company's mission of delivering high-quality customer support and service solutions. His role involves overseeing support operations and ensuring that customer needs are met effectively. He operates from the Austin, Texas area.
Previous Experience in Customer Support and Services
Before joining Eagle Eye Networks, Scott Dowd worked at HungerRush as Vice President of Customer Support from 2022 to 2023. He also held the position of Technical Support Optimization Consultant at HungerRush for five months in 2022. His experience in customer support roles has equipped him with skills in optimizing support processes and enhancing customer satisfaction.
Sales and Leadership Background
Scott Dowd has extensive experience in sales and leadership roles. He worked at Proximex as the Director of Sales for the South Central region and as VP of Services, focusing on team building and leadership. His tenure at LifeSize Communications included roles as Director of Americas Sales Engineering and Senior Director of Worldwide Support and Services, where he contributed to business transformation and solutions design.
Educational Background
Scott Dowd earned a Bachelor of Arts degree with a double major in Mathematics and Secondary Education from the University of Virginia. This educational foundation has contributed to his analytical skills and ability to communicate complex concepts effectively.
Professional Focus and Specializations
Scott Dowd specializes in leveraging technology enterprise solutions, including on-premise, SaaS, and hybrid models, to drive transformative growth. He is recognized for creating and launching strategies that improve customer experience and optimize internal operations. His passion lies in helping people solve complex problems, both for customers and within organizations.