Ursula Tolosa
About Ursula Tolosa
Ursula Tolosa is a professional with extensive experience in customer care and product development within the Information Technology and Services sector. She has held various roles in the hospitality industry and currently serves as Customer Care EMEA at Eagle Eye Networks while also being the Founder and Product Designer at Avocado Roll Yoga.
Work at Eagle Eye Networks
Ursula Tolosa has been serving as Customer Care EMEA at Eagle Eye Networks since 2021. In this role, she focuses on providing customer support and enhancing client satisfaction across the EMEA region. Her experience in customer care and product development within the Information Technology & Services sector contributes to her effectiveness in this position.
Education and Expertise
Ursula Tolosa holds a Master of Business Administration (MBA) in Hotel and Tourism Management from the University of Paris I: Panthéon-Sorbonne, which she completed from 2006 to 2008. She also earned a Bachelor's degree in Tourism Management from the University of Valencia from 2003 to 2006. Her educational background supports her extensive experience in hospitality and customer care.
Background in Hospitality Management
Ursula Tolosa has a diverse background in hospitality management, having worked in various roles across multiple organizations. She served as Front Office Manager and Housekeeping Manager at InterContinental Hotels Group (IHG®) from 2013 to 2017 and as Assistant Manager Front Office at Starwood Hotels & Resorts Worldwide, Inc. from 2006 to 2013. Her roles have involved operational management and customer service.
Experience in Product Development
Ursula Tolosa has experience in product development, particularly within the Information Technology & Services sector. This experience complements her role in customer care, allowing her to apply operational innovation and enhance service delivery. She has also been involved in leading projects related to hotel reopenings and departmental restructuring.
Teaching Experience at Hotelschool The Hague
From 2014 to 2016, Ursula Tolosa worked as a Lecturer in Operations Management at Hotelschool The Hague in Amsterdam. In this role, she contributed to the education of students in the field of hospitality management, sharing her industry knowledge and operational expertise.