Eric Gere
About Eric Gere
Eric Gere is a Senior Customer Success Manager with over 20 years of experience in technology, specializing in customer success strategies. He has held various leadership roles in companies such as Modo Labs and Venyu, and currently works at Earnix, focusing on client renewals and retention.
Work at Earnix
Eric Gere serves as a Senior Customer Success Manager at Earnix, a fintech company that specializes in providing an AI-powered SaaS platform for financial services. He has been with the company since 2021, contributing to the management of client relationships and ensuring customer satisfaction. His role focuses on client renewals, retention, forecasting, and up-selling services, which are critical for maintaining and expanding the customer base.
Education and Expertise
Eric Gere studied at the University of Massachusetts, Amherst, where he earned a Bachelor of Science degree from 1992 to 1996. He also attended Boston University for 11 months in 2001. With over 20 years of experience in technology, he has developed expertise in customer success, particularly in implementing procedures that enhance company efficiency and drive process improvement.
Background
Eric Gere has a diverse professional background in customer care and success management. He began his career as a Loan Officer at H&R Block Mortgage from 1999 to 2001. He then worked at Amerivault as Director of Customer Care for eight years, followed by a seven-year tenure at Venyu as Director of Customer Care. His experience continued at Modo Labs, where he held positions as Customer Success Manager and later as Director of Customer Success from 2016 to 2021.
Achievements
Throughout his career, Eric Gere has been recognized for his ability to drive continuous process improvement and foster inter-department cooperation. His focus on customer success has led to significant contributions in client renewals and retention strategies, which are essential for the growth and stability of the organizations he has worked with.